Shipping & 30-Day Returns

30-Day Return Policy

We accept returns within 30 days of the purchase date with your proof of purchase. No questions asked.

You're eligible for either a full refund or an exchange, based on your preference. Refunds will be given using your original payment method, or store credit if preferred. There is no return on altered or custom items.

Simply visit our store to complete the return. If you're shipping your item for return, here are some guidelines to help make it seamless:

• Contact The Wedding Ring Shop and your sales consultant to inform them that you’d like to return an item.
• Ensure that your item is in its original condition with all packaging and documentation. Incomplete returns, missing documentation or returns of merchandise in a used or a lesser condition then when it was originally shipped cannot be accepted.
• The Wedding Ring Shop will cover and insure returns that total more than $500.
• The Wedding Ring Shop is not responsible for lost, stolen, or misplaced items. Insuring the shipment for its full value through the carrier of your return item is a precautionary measure we strongly recommend.
• Securely package your item in its original packing materials. For security purposes, we do not recommend that you write “The Wedding Ring Shop” anywhere on the box.
• Custom items, special orders or altered merchandise (re-sized, mounted, etc.) are not eligible for returns.

Please allow The Wedding Ring Shop and your bank an appropriate amount of time for credit to appear in your account. Refunds of $1,000 USD or higher via bank wire can take between 7 to 10 business days to process after the return is received.

We are very thankful for the large volume of orders received during the holidays, but this may also cause processing times to be extended.